Terms of service

1. Who you are contracting with

Products on this website are sold by Achraf Rahli, sole trader registered in France (entrepreneur individuel), trading as Zephyr, registered office 24 rue de l’Orme au Charron, 77340 Pontault-Combault, France, SIREN 106 202 724, SIRET 10620272400014. VAT not applicable, article 293 B of the French General Tax Code.

Customer service: support@zephy-fan.com. We reply within one business day.

2. What these terms cover

These terms govern every order placed on www.zephy-fan.com by a consumer. Placing an order means you accept them. They are available on the site at all times and you can save or print them.

We may update these terms. The version that applies to your order is the one published on the day you place it, so the date at the top of this page matters.

You must be at least 18 years old, or the age of majority where you live, to order.

3. The product

We sell Zephyr Duo, described on its product page, while stocks last. The specifications, dimensions and materials listed there form part of the contract.

Photographs are as accurate as we can make them. Colours depend on your screen and small variations in the wood grain of the base are normal, since it is a natural material.

Duo runs on a low-voltage adapter supplied with the product. Use it only with the adapter provided.

4. Prices

All prices are shown in US dollars, taxes included, shipping excluded. Standard shipping is free; any express option is priced at checkout and shown before you pay.

If your card is denominated in another currency, your bank converts the amount at its own rate and may add its own fee. That conversion is between you and your bank.

We can change prices at any time. Your order is invoiced at the price displayed when you place it. If an obvious pricing error appears on the site, we may cancel the affected order and refund you in full rather than ship at that price.

5. Placing an order

You add Duo to the cart, check the contents, enter your delivery and billing details, accept these terms and confirm. The contract is formed when you confirm and we accept the payment.

You then receive an order confirmation by email with the details of your purchase. Keep it, the order number starting with ZP- is what we use to find you.

We may refuse or cancel an order in case of suspected fraud, an obviously abnormal quantity, an address we cannot ship to, or an unresolved earlier dispute. If we do, we tell you and refund you in full.

6. Payment

Payment is taken when you confirm the order. Card payments and the other methods offered at checkout are processed by Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Dublin 2, Ireland, through our checkout platform LuminaPay. Zephyr never sees or stores your full card number.

Card payments go through strong authentication with your bank where it applies. If your bank declines the authorisation, the order is cancelled automatically and nothing is charged.

The descriptor that appears on your statement corresponds to Zephyr. If you do not recognise a charge, email us before opening a dispute with your bank: we answer within one business day and refund immediately anything that is our mistake.

7. Delivery

We ship to the United States, Canada, the United Kingdom and the European Union. Dispatch, transit times, costs and what happens if a parcel is late, damaged or lost are set out on our shipping and returns page, which forms part of these terms.

Risk in the product passes to you when you, or someone you have designated other than the carrier, take physical possession of it.

8. Right of withdrawal (EU and UK consumers)

Under article L221-18 of the French Consumer Code, and under the equivalent UK regulations, you have 14 clear days from delivery to withdraw from the contract, without giving a reason and without penalty. On this site we extend that period to 100 nights.

To exercise it, send us an unambiguous statement before the period ends, by email to support@zephy-fan.com, or use the model form at the end of this page. Then return the product within 14 days of telling us.

We refund all payments received, including standard outbound shipping, within 14 days of receiving the product back or of receiving proof that you sent it, whichever comes first, using the same payment method you used to pay. Return shipping is on us.

You are only liable for any reduction in value resulting from handling beyond what is needed to establish the nature and characteristics of the product. In practice, for a bedroom fan on a 100-night trial, normal use is fine.

Under article L221-28, the right of withdrawal does not apply to goods made to your specifications or clearly personalised. We do not sell such goods today.

9. The 100-night trial

On top of your legal rights, we offer a 100-night trial on Duo: send it back for any reason within 100 nights of delivery and we refund the full purchase price, with a prepaid return label.

This is our own commercial commitment. It adds to your legal rights, it does not replace or restrict them. It covers one unit per household and applies to the original purchaser.

10. Legal guarantees

For consumers in the European Union, every product we sell is covered by the legal guarantee of conformity (articles L217-3 and following of the French Consumer Code) and by the guarantee against hidden defects (articles 1641 and following of the French Civil Code).

In practice: if the product does not match its description, arrives broken, has a manufacturing defect, or stops working normally within two years of delivery, repair or replacement is at our expense. If neither is possible within a reasonable time, you may ask for a price reduction or cancel the sale. You do not have to prove the defect existed at delivery during those two years.

Consumers in the United Kingdom keep their rights under the Consumer Rights Act 2015. Consumers in the United States and Canada keep any rights their local law gives them, which nothing here limits.

These legal guarantees apply independently of our 2-year commercial warranty and of the 100-night trial.

11. Commercial warranty

Duo carries a 2-year limited warranty against defects in materials and workmanship, running from delivery, for the original purchaser. We repair or replace the unit, return shipping included. The conditions and exclusions are on our shipping and returns page.

12. Using this website

The content of this site, including text, photographs, the Zephyr name and logo and the page structure, is protected and belongs to us or is used with permission. You may not copy or reuse it without our written consent.

If you post a review or send us a photo, you allow us to display it on the site and in our communications, with your first name and last initial. You can ask us to remove it at any time.

You agree not to use the site fraudulently, to scrape it at a scale that degrades it for others, or to attempt to break its security.

13. Liability

We are liable for the proper performance of the contract. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

We are not liable for losses that were not foreseeable when the contract was formed, for use of the product outside its instructions, or for delays caused by events outside our reasonable control such as strikes, extreme weather or carrier failures. In that case we keep you informed and, if the delay becomes unreasonable, you can cancel and be refunded.

14. Personal data

How we collect and use your data is set out in our privacy policy. Cookies are covered by our cookie policy. Both are on this site.

15. Complaints, mediation and disputes

Write to us first: support@zephy-fan.com. We answer within one business day and we would much rather fix a problem than argue about it.

If we cannot agree, consumers in the European Union may, under article L612-1 of the French Consumer Code, refer the dispute free of charge to a consumer mediator, and may use the European online dispute resolution platform. Consumers in the United Kingdom keep access to their own complaint routes.

Failing an amicable settlement, the dispute is for the competent courts. Nothing here deprives a consumer of the right to bring proceedings before the courts of the country where they live.

16. Governing law

These terms and any sale concluded on this site are governed by French law. Where you are a consumer resident elsewhere, you keep the protection of the mandatory rules of your own country of residence.

Annex. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can simply email us instead, it has the same effect.

To Achraf Rahli, 24 rue de l’Orme au Charron, 77340 Pontault-Combault, France, support@zephy-fan.com:

I hereby give notice that I withdraw from my contract of sale of the following goods.

• Product ordered
• Order number (starts with ZP-)
• Ordered on / received on
• Name of the consumer
• Address of the consumer
• Date, and signature if the form is sent on paper