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ZEPHYR

Help center

Answers to the most common questions, and a real human when you need one.

Setup

Unbox Duo, place it on a flat surface, and plug it in. Tap the power symbol on top to start. Use the plus and minus to set the air speed and the wave symbol to switch to sound control. No app required.

Pairing the app

Download the free Zephyr app on iOS or Android, enable Bluetooth, and hold the power symbol for three seconds until the ring pulses. Pick Duo from the list. Schedules, timers and Auto Mode are in the Bedroom tab.

Cleaning

Unplug Duo. Wipe the grille with a dry microfiber cloth. Use a soft brush or low-power vacuum for the vents every few months. Never expose the unit to water.

Still stuck?

Email hello@zephyr.sleep and include your order number. We reply within one business day, usually faster.